Fixing problems

A download won't start or is stuck

Wi-Fi only, storage and retrying.

Updated October 26, 2026
  • On mobile data with Download over Wi-Fi only on, downloads wait for Wi-Fi. Turn it off in Data & downloads, or connect to Wi-Fi.
  • Check your phone has space, and that the folder in Save downloads to still exists.
  • In Downloads, tap a failed download to retry it, or pause and resume a slow one.

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